Required skills

decisionmaking and problemsolving skills to make computer system upgrade decisions and resolve routine problems with computer system operation and maintenance

literacy skills to read and interpret a variety of text in print and electronic formats including computer system manuals operating instructions and directions for installing software

planning organising and scheduling skills to maintain stocks of computer consumables

research skills to identify and locate software and hardware upgrades

technology skills to access online information relevant to NatHERS assessments

timemanagement skills to ensure maintenance of computer system

Required knowledge

backup and restoration procedures

data loss prevention importance of procedures for and associated technologies

data security procedures

data storage procedures

ergonomics of computer use

features of different operating systems

file exchange procedures

file naming conventions

internet searching procedures

main types and parts of computers

NatHERS software tools

procedures for completing webbased application forms

purpose and types of virus protection

purpose management and types of removable media

risks associated with viruses and strategies to minimise them

software installation procedures

suitable file naming conventions

work health and safety requirements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by candidates demonstrating the use of computer applications with advanced features implementing routine personal computer maintenance and implementing procedures for upgrades restorations data storage conversions and transmission

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to

perform routine system maintenance

apply the advanced features of a software application

perform system backups and restorations on a personal computer

store and supply consumables

upgrade and configure a personal computer

access documentation records and updates

access and deliver data

access and use support services

Context of and specific resources for assessment

Assessment of this unit

must be in the context of the work environment

may be conducted in an offsite context provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance including task skills task management skills contingency management skills and job role environment skills

must meet relevant compliance requirements

Resource implications for assessment include

NatHERS software tools

relevant codes standards and government regulations

building plans and specifications for residential buildings to be assessed

computer equipment suitable for using NatHERS software tools

technical reference library with current publications on NatHERS software and other applications relevant to residential building thermal performance assessment

Method of assessment

Assessment for this unit must verify the practical application of the required skills and knowledge using one or more of the following methods

written andor oral assessment

observed documented andor firsthand testimonial evidence of the candidate

demonstrating the use of computer applications with advanced features

implementing routine personal computer maintenance

implementing procedures for upgrades restorations data storage conversions and transmission

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Ergonomic requirements may include:

Applications may include:

Objects may include:

Documentation may include:

Data transmission may include:

System may include:

business